At Balance we are committed to providing you with high quality, scientifically formulated health and wellness products. We accept returns for any reason within 30 days of delivery, provided the product has not been opened, is undamaged, and all seals are fully intact. The customer is responsible for return shipping costs. To arrange a return, please contact us at contact@myworldinbalance.co.za with your order number and we will confirm the return address. Refunds are processed to your original payment method within 10 business days of us receiving the returned item.
Damaged or Incorrect Items
We take great care in packing and shipping your order. If you believe you have received a damaged or incorrect item, please contact us within 48 hours of receiving your order at contact@myworldinbalance.co.za with your order number and clear photos of the issue. Each report will be assessed on a case-by-case basis and, if deemed valid, we will offer a suitable resolution — which may include a replacement, refund, or store credit — at no cost to you.
Please note that we are not responsible for incorrect shipping information provided at checkout.
Legal Notice
By completing a purchase on our website, you agree to this policy. Nothing in this policy is intended to override your rights under the Consumer Protection Act (South Africa) or any other applicable laws, where such rights are not legally excludable.