Answers to the questions we hear most often about how Balance works, how to take our products, and what to expect after you order. Can’t find what you’re looking for? Get in touch.
How do I know Balance products actually work?
We formulate with clinically-informed doses of published, researched ingredients — never proprietary blends — and list every ingredient and dose in full.
How do I know what to take, and when?
Suggested dose and timing is listed on every product page. If you’re unsure, start at the listed dose and consult your healthcare provider.
What’s your return policy?
We accept returns for any reason, provided the product has not been opened, is undamaged, and all seals are fully intact. The customer is responsible for return shipping. If your order arrives damaged or incorrect, contact us within 48 hours of receiving it and we’ll make it right at no cost to you. Read our full Refund and Returns Policy.
How long until I see results?
Some customers notice changes to appetite and cravings within the first week or two. Others take longer, and individual responses vary. We suggest giving it 8 to 12 weeks alongside a balanced diet and regular activity, which is the period the research on these ingredients generally covers.
Are any of the ingredients harmful?
No — we source the highest quality ingredients, and they’re entirely natural, with no pharmaceuticals or additives. The plant extracts, vitamins, and amino acids work together to help reduce cravings, improve liver function, stabilise blood sugar levels, and restore metabolism.
Can I use GlucoFocus if I’m diabetic?
Please discuss it with your doctor before starting. GlucoFocus contains berberine, which is known to interact with blood sugar medication, so it should not be taken alongside diabetes treatment without medical supervision. GlucoFocus is a food supplement and is not a treatment for diabetes.
Has my order been dispatched yet?
Orders are generally dispatched within 1-3 working days, sometimes sooner. You’ll receive a dispatch email once your order ships — check your spam/junk folder if you don’t see it. If you still can’t find it, contact us for real-time dispatch status.
Can I change my delivery address after ordering?
If your order hasn’t shipped yet, contact us within 24 hours and we can update the address. Once an order has shipped, we’re unfortunately unable to make changes.
Can I cancel or change my order?
We’ll always try to accommodate changes or cancellations if your order hasn’t shipped yet — contact us as soon as possible. Once an order has shipped, we’re unable to cancel or change it.
My order hasn’t arrived yet — what should I do?
If it’s been longer than 5 working days since dispatch, contact us and we’ll look into it for you.
I didn’t receive an order confirmation email — what happened?
It’s most likely in your spam/junk folder. If you still can’t find it, let us know and we’ll resend it.
I don’t have a tracking number yet — when will I get one?
Your tracking number is included in your dispatch email, sent once your order ships.
What payment options are available?
We accept all major credit and debit cards through Payfast. We also accept other payment methods provided by them.