Refund policy

At Balance we are committed to providing you with high quality, scientifically formulated heath and wellness products. Due to the nature of our products and for health and safety reasons, we do not accept returns, offer exchanges or issue refunds once a product has been dispatched whether the item is used, unused or unopened.

Damaged or Incorrect Items

We take great care in packing and shipping your order. If you believe you have received a damaged or incorrect item, please contact us within 48 hours of receiving your order at info@myworldinbalance.com with your order number and clear photos of the issue. Each report will be assessed on a case-by-case basis and, if deemed valid, offer suitable resolution which may include a replacement or a store credit.

Please note that we are not responsible for incorrect shipping information provided at checkout.

Legal Notice

By completing a purchase on our website, you agree to this policy and acknowledge that Restorative Journeys (Pty) Ltd. is not liable for returns, refunds, or exchanges unless required by applicable consumer protection law. Nothing in this policy is intended to override your rights under the Consumer Protection Act (South Africa) or any other applicable laws, where such rights are not legally excludable.